FAQ Management

Manage frequently asked questions

When will I receive information about the timetable, location, and other exam details?

InactiveCandidate Portal

You will receive an email with additional information (such as the timetable, exam location, and other practical details) at least 5 days before the exam.

Order: 1

Can you keep me informed about new exams?

Yes, of course! You can sign up for our mailing list at [register.talkingenglish.nl/keepmeposted](https://register.talkingenglish.nl/keepmeposted) and we'll regularly inform you when new exams become available. You can also specify which locations and exam levels interest you, so we'll only send you information about exams relevant to you. Stay informed about new opportunities!

Order: 1

How do I register for an exam?

Registration is simple: (1) Choose your exam level (A2 to C2) based on your preparation and goals. (2) Pick your exam date. Register at least 6 weeks before for paper-based or 2 weeks for computer-based exams. Late registration is possible with a €25 fee. (3) Select your location from our centres in Zwolle, Tilburg, Leeuwarden, Groningen, or Eindhoven, or arrange an exam at your school. (4) Bring valid ID (passport or national ID card) on exam day. Complete your registration online, fill in your details, and finish with payment.

Order: 1

Where can I find more information about what to expect on the exam day?

InactiveCandidate Portal

You can find general information about the exam day here

Order: 2

I want to use the retake option and I have a voucher. How do I do that?

You can easily use your voucher during the registration process. When you sign up for your retake exam, a field will appear where you can enter your voucher code. Enter the code and it will automatically be applied to your registration, reducing the exam fee according to your voucher's terms.

Order: 2

Can I still register after the deadline?

Registration past the deadline is possible. Please note that a late entry fee of €25 applies in that case.

Order: 3

Can I change my details later?

Candidate Portal

After you register and receive confirmation from us, you will get access to your personal account where you can view your details. Until the registration deadline you can request changes via Messages.

Order: 3

Can I reschedule my exam?

Candidate Portal

Yes, you can. All rescheduling requests must be submitted via email at least two weeks before your scheduled exam day.

Order: 4

What time does the exam start?

Candidate Portal

The exam starts at 09.00. However, you need to be at the exam location between 08.00 and 08.30, as we need to check your documents and inform you regarding the exam regulations. 8 days before the exam, you will receive an email with more information regarding the exact times of each component.

Order: 4

Can I cancel my exam?

Candidate Portal
Cancellations are possible up to 14 calendar days after the confirmation or your registration – unless the registration deadline expires during this period. In that case, cancellation is possible up to the registration deadline. All requests must be made via email. For additional information, please read the [cancellations section of our terms and conditions](https://register.talkingenglish.nl/TermsAndConditions)

Order: 5

When will my results be available?

Candidate Portal

Online results for paper-based exams normally are released around 5-6 weeks after the exam date. Results for computer-based exams normally are released 10 to 14 days after the exam.

Order: 6

Which payment methods are available?

We support iDEAL, credit card and more. You will see the options in the Payment step.

Order: 6

What access arrangements can I ask for?

If you need any access arrangements, we're here to help. We'll do everything we can to support you in achieving your goal of earning a Cambridge English Certificate. **Visual difficulties:** - Enlarged question papers (paper-based exams only) - For computer-based exams you can adjust the size of the text in the exam software - Extra time (Reading and Writing component only) - Special versions of listening tests (paper-based exams only) **Hearing or speaking difficulties:** - Headphones for a computer-based exam - Speaking test with a dummy partner **Learning difficulties (e.g. dyslexia):** - Extra time (Reading and Writing component only) **How do I apply for Special Arrangements?** Please inform us as soon as possible should you have any special requirements. Applications will need to be received 15 working days before the examination. In order to hand in a request for special arrangements, a medical statement in English and full payment by the registration deadline are mandatory. For questions, please [get in touch with us](https://register.talkingenglish.nl/Contact)

Order: 9

Is it possible to register after the deadline?

Late registration is sometimes possible, depending on availability and the specific exam. If you have missed the registration deadline, we recommend contacting us to discuss your options. There may be a late entry fee involved. Please [contact us](https://cambridge-engels.nl/contact) to check if it's still possible to register for your desired exam.

Order: 10

What extra options are offered during registration?

During the registration process, you can add extra options to your exam booking: **Retake Exam Solution** The Retake Exam Solution gives you the opportunity to retake your exam at a reduced rate if you don't achieve your desired result. This option provides peace of mind and a second chance to reach your Cambridge English goals. For more details about pricing and conditions, please [contact us](https://register.talkingenglish.nl/Contact)

Order: 10